FAQ

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Membership and Account Questions


Under Member Login, select I forgot my password.

You will then be asked to enter your email address, select Create New Password.

An email will be sent to you to complete the password reset steps.

Select Member Tools - Account and select one of the following options:

Edit profile

Change password

Change email address

Simply register the recipient's email and create a password, make sure you are signed in as them and select a subscription term and checkout.

If you do not want your credit card to renew the subscription for the gift, please go to Member Tools - Account - and cancel the subscription. The recipient will still have premium access until the end of the paid term.

KEEP IN MIND THAT THE PERSON RECEIVING THIS GIFT WILL IMMEDIATELY GET AN EMAIL WELCOMING THEM TO ROTARYSWING.COM.

Select Member Tools - Account - Manage Subscriptions

Under Current Subscription, select Cancel Subscription

You will continue to have premium access until the end of your billing period.

Yes, as long as you sign back up with the exact same email address.

When you first sign up, you can expect to receive a welcome note and then another email every few days after that to tell you about some of the cool stuff available here.

After your first month, you'll usually get two emails per week. We always send an email when we release new content and try to bundle other bits of information in those to keep your inbox from being overloaded.

Remember that you can simply unsubscribe using the link from any of our emails.

No. We used to offer that but removed those options for several reasons:

  • Simplicity: 70% of our users chose renewing options and offering both caused unneeded confusion.
  • Convenience: We often received complaints about how challenging it was to remember to renew, get signed back up, etc.

Credit/Debit Card Payments

Yes! For Premium Membership subscriptions, we accept all major credit/debit cards, and you can safely enter your card details via our secure server, which encrypts all submitted information.

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including card number, name, etc. so that it cannot be read as the information travels over the Internet.

We believe that transmitting encrypted card information through this method is significantly more secure than sending them through a fax, phone call or regular mail (none of which are encrypted and are far more easily intercepted).

We do not store your card information. Our fully PCI-compliant payment processor stores it.

There are lots of differences, but the two main ones are:

  • The 25+ videos included in the Free Membership give you the basics plus an idea of the detail included in the Premium Membership, which offers 300+ HD videos of in-depth material.
  • As a Premium Member you can ask questions of our Certified Instructors under each video and get answers back on any and all of your golf swing related questions

The option to change your subscription term can be located under Member Tools - Accounts - Manage Subscriptions and Payments - Change Subscription Term. As long as you complete these steps before your renewal date, the system will update and change over to the new term

Although we recommend you send us an email for communication, Customer Support can be reached by phone M-F 9-5pm est at 800-799-9720. If you need to leave a message, please include your email address and spell your last name so we can look up your information before returning your phone call.

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