Technical and Video Support
Try using a different browser.
Reboot my device.
Logout and log back in.
After you log into the site simply click "Video Menu" in the top Navigation.
Select the video you wish to watch. Please note that Free videos have an unlocked padlock icon on them and Premium videos have a locked padlock icon. These videos require a Premium Subscription in order to view.
You can download our app. Download it here for free.
Make sure that the ringer on/off switch is on. This switch is located on the left side of your iPhone/iPad. If the switch is in the down position with an orange line showing, your ringer is off. This may cause you to hear no sound with our videos depending on which ios generation you have.
For the iPad Mini. Swipe up on your screen while watching a video to make sure that your sound is not muted. This will be depicted by a line through a bell. You will need to click on the bell to unmute.
Make sure that the volume bar under the video that you are watching is turned up. Slide the bar to the right for a louder volume and to the left for a lower volume.
Some videos are recorded with slightly different volume levels but don't cause significant issues for most members. Depending on your computer, operating system, speakers, browser, etc. you might experience larger variances.
When adjusting the volume, remember there are often three places to look: your computer's internal settings (usually an icon can be clicked in the bottom-right of your screen), our video player's volume bars, and your speakers.
Our videos should play on most mobile devices. Here are some specifics for a few major ones:
iOS devices (iPhone, iPad, iPod Touch): All the RST full swing videos, the Bomb Your Driver Series, and the RST Fitness program are available on our native app. Download it here for free. Android phones, tablets, etc.: Most of our videos should play fine on your device. However, some of our videos still require Flash. Many of these devices support Flash videos; so, our standard video player should work for you. If you have trouble, please make sure the latest version of Flash is installed and activated on your device. Kindle Fire: This also supports Flash. Check out this link if the videos aren't playing for you: http://answers.yahoo.com/question/index?qid=20120305143538AAGf4Fx
Android phones, tablets, etc.: Most of our videos should play fine on your device. However, some of our videos still require Flash. Many of these devices support Flash videos; so, our standard video player should work for you. If you have trouble, please make sure the latest version of Flash is installed and activated on your device.
Kindle Fire: This also supports Flash. Check out this link if the videos aren't playing for you: http://answers.yahoo.com/question/index?qid=20120305143538AAGf4Fx
If only one video gives you trouble, just try that one video again later. It usually clears itself up by the next time you visit.
Please try a different web browser app (like Google Chrome) on your device to see if that helps.
- Refresh your screen and try playing the video again.
- Clear your browser's cache and cookies. These links may help you:
-How to clear the cache.
-Go here to clear Flash cookies (click "Delete All Sites," shut and re-open the browser then try playing videos again.)
-How to clear your browser's cookies.
- Try a different browser. We recommend that you download and use Google Chrome. Get it here.
- Be sure you have the latest version of Flash and Enable Flash on your computer.
- Turn off any ad block or energy saver settings.
- [Most important] This has been fixing most issues if you still have them after trying the above steps.
Try turning off your antivirus and firewall software (like Windows Firewall). Try them separately to see which might be causing the issue. Once you identify the program affecting the video, alter your settings in that program to allow the videos to play and still protect your computer. Among other adjustments, you may need to add our website to the list of "safe" websites and turn down the sensitivity of your antivirus or firewall programs.
- First, you may notice a dramatic performance improvement by closing all unused programs and browser windows or tabs. It will also help to turn off any background applications that could be using up bandwidth.
- Refresh your screen and try playing the video again.
- If the video is HD (indicated with a red "HD" icon in the play bar area), your computer and internet connection may not be able to handle the video smoothly. You can turn off HD by clicking the "HD" icon so that it turns gray. (See HD notes below this numbered list.)
- Allow the entire video (or most of it) to load before you play it. You can do this by clicking the "Play Video" button in Step 3, waiting until you see it appear and start to play in the screen area, and then pressing the pause button. It will keep loading while it is paused. You know it is fully loaded when the timeline at the bottom of the video turns light gray all the way across. "Choppiness" usually happens when the video plays faster than your computer and internet can get it from our server.
- Contact your internet provider and tell them what is happening. It is possible they are not routing you to our videos in a proper manner.
Notes about our HD videos:
- Not all our videos are converted yet; so, some won't have the HD icon.
- If you turn HD on or off on one video, that choice will apply to all future videos until you change it back.